Terms & Conditions

By accessing the Platform, creating an account, or purchasing a Product, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy and Licensing & Usage Terms.

• You will only use the Platform for lawful purposes and in accordance with these Terms.
• You will not interfere with, disrupt, or attempt to gain unauthorised access to the Platform or its underlying systems.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• The Platform is provided on an "as available" basis. We may modify, suspend, or discontinue any part of the Platform at any time.

• Products are informational and operational in nature, intended to be tailored to your organisation's specific needs.
• Customers are responsible for reviewing, customising, and implementing Products within their own organisational context.
• While our frameworks are aligned to recognised standards (e.g. ISO 27001, SOC 2, NIST CSF, ITIL 4, GDPR, NIS2), purchase does not guarantee certification, audit success, or any specific compliance outcome.
• Product descriptions, screenshots, and previews are provided in good faith and may be updated over time as content evolves.

In the unlikely event of a delivery issue, contact support@libraryvault.io and our team will resolve it promptly.

• Internal use within your organisation is permitted, including unlimited internal users.
• You may edit, tailor, and adapt Products to fit your operating model.
• You may not resell, sublicense, redistribute, or publish Products externally.
• MSPs, MSSPs, and consultancies must obtain an MSP / Multi-Client Licence.
• All intellectual property in the Products remains the property of LibraryVault.

• All prices are displayed in GBP (£) unless otherwise stated.
• VAT is applied at checkout where applicable, in accordance with UK and international tax rules.
• Payments are processed securely by Stripe; we do not store raw card details on our servers.
• Apple Pay and Google Pay are supported via Stripe and inherit the same security guarantees.
• VAT-ready invoices are generated automatically and available in your customer portal under Invoices.

• Once a Product has been downloaded or accessed, refunds are not generally available, in line with UK distance selling rules for digital content delivered with consent.
• Duplicate purchases of the same Product made in error are eligible for a full refund.
• If a Product fails to deliver due to a technical issue on our side, we will resolve the issue or, where this is not possible, provide a refund.
• Refund requests should be sent to support@libraryvault.io with your order reference.

• All frameworks, structures, written content, design, and accompanying materials remain the intellectual property of LibraryVault.
• The LibraryVault name, logo, and visual identity are protected and may not be used without written permission.
• You may not reproduce, distribute, publish, or commercially exploit Products outside the scope of your licence.
• No resale rights are granted with the purchase of any Product.

• You are responsible for keeping your account credentials secure and for all activity under your account.
• You must notify us promptly of any suspected unauthorised access at support@libraryvault.io.
• Account access may be suspended or terminated for material breach of these Terms or unlawful activity.
• You may close your account at any time; certain records (e.g. invoices) will be retained as required by law.

• Products are provided for informational and operational governance purposes only.
• Nothing in our Products constitutes legal, regulatory, audit, or professional advice.
• We do not guarantee that use of our Products will result in certification, audit pass, or compliance with any specific standard.
• Customers remain solely responsible for reviewing, tailoring, and implementing Products within their own environment, and for obtaining independent professional advice where appropriate.

• To the maximum extent permitted by law, LibraryVault shall not be liable for any indirect, incidental, consequential, or special losses, including loss of profits, revenue, data, or business opportunity.
• Our total aggregate liability arising out of or in connection with these Terms shall not exceed the total amount paid by you for the relevant Product in the 12 months preceding the event giving rise to the claim.
• The Platform and Products are provided "as is" and "as available". We make no warranty that the Platform will be uninterrupted, error-free, or available at all times.
• Implementation, configuration, and operational outcomes remain the responsibility of the Customer.
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or fraudulent misrepresentation.

• Customer support is available via the customer portal and support@libraryvault.io.
• The Platform is designed for high availability, but may be unavailable from time to time for maintenance, updates, or factors outside our control.
• Where possible, scheduled maintenance is performed during low-impact windows and communicated in advance.
• Lifetime updates to purchased Products are provided where indicated, and made available automatically in your portal.

• Stripe — payment processing and fraud detection.
• Hosting & infrastructure providers — secure storage, compute, and content delivery.
• Email providers — transactional and opt-in marketing emails.
• Analytics tools — aggregated usage analytics to improve UX.
• Embedded services — selected components used to deliver Platform functionality.

Use of third-party services may be subject to their own terms and privacy policies. We carefully select providers with strong security and compliance postures.

Our full approach to collecting, using, storing, and protecting personal data is described in our Privacy Policy.

• The latest version date is shown at the top of this page.
• For material changes that significantly affect your rights, we will notify you via email or a prominent notice in the customer portal.
• Your continued use of the Platform or Products after the effective date of any update constitutes acceptance of the revised Terms.

Current version effective: 10 May 2026.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, the Platform, or any Product, except that nothing in this clause prevents us from bringing proceedings to enforce our intellectual property rights in any jurisdiction.